Privacy Policy

Last updated: 14 February 2025

1. Introduction

Quiet Cairn ("we", "us", "our") is committed to protecting your personal information and handling it responsibly in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

This Privacy Policy explains how we collect, use, store, and protect your information when you use this website or book a session.

2. Data Controller

Quiet Cairn operates as a sole practitioner business based in the United Kingdom.

For any data protection queries, please contact:
Email: hello@quietcairn.co.uk

3. Information We Collect

We may collect the following types of personal data:

Information you provide directly:

  • Name
  • Email address
  • Birth date and place (if optionally provided)
  • Booking details
  • Payment confirmation details (processed securely via Stripe)
  • Written messages shared during sessions

Automatically collected data:

  • Basic website usage data (via standard analytics tools, if enabled)
  • IP address
  • Browser information

Optional background details such as date of birth or place of birth may be provided when relevant to the selected symbolic method. These details are used solely for the purpose of processing your request and are not stored beyond the session unless legally required.

We do not intentionally collect sensitive health or medical data unless voluntarily shared by you during a session.

4. How We Use Your Information

We use your information to:

  • Provide booked sessions
  • Respond to enquiries
  • Process payments
  • Send booking confirmations
  • Maintain professional records
  • Improve the website experience

We do not sell, rent, or trade your data.

5. Legal Basis for Processing

Under UK GDPR, we process your data based on:

  • Contractual necessity (to provide booked services)
  • Legitimate interests (to operate and improve the practice)
  • Consent (where required, such as contact forms or newsletters)

6. Payment Processing

Payments are processed securely via Stripe. Quiet Cairn does not store full card details.

Stripe's privacy policy can be found at: https://stripe.com/privacy

7. Data Storage and Security

We take reasonable technical and organisational measures to protect your information.

  • Session records are stored securely.
  • Access is limited to the practitioner.
  • No session content is shared with third parties.

However, no internet transmission is ever fully secure, and users share information at their own discretion.

8. Data Retention

Client records may be retained for a reasonable period for administrative and legal purposes.

You may request deletion of your data unless retention is required for legal obligations.

9. Your Rights

Under UK GDPR, you have the right to:

  • Access your personal data
  • Request correction
  • Request deletion
  • Restrict processing
  • Object to processing
  • Lodge a complaint with the Information Commissioner's Office (ICO)

ICO website: https://ico.org.uk

10. Third-Party Services

This website may use:

  • Stripe (payment processing)
  • Google Meet (online sessions)
  • Hosting provider (e.g., Vercel)
  • Email provider

Each provider has its own privacy policy governing data handling.

11. Cookies

This website may use essential cookies required for functionality.

If analytics tools are enabled, you will be informed via a cookie notice.

12. Contact

If you have any questions about this Privacy Policy or how your data is handled, please contact:

Email: hello@quietcairn.co.uk

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